Training terms

Booking and payment

• A registration is a request for a seat. It becomes a confirmed booking once payment is received, or once we confirm it in writing.
• Payment is by EFT. You will receive a reference number with your registration, please use it exactly, so we can match your payment.
• Seats are held for ·to follow pending payment. After that we may release the seat if the date is in demand.
• Prices are per delegate and are shown on the module and the date. ·to follow

Cancellations and transfers

• You may send a substitute delegate in place of a booked one at any time, at no cost. Just tell us the name beforehand.
• Transferring to a later date is possible with reasonable notice, subject to availability. ·to follow
• Cancellation refunds depend on how much notice you give. ·to follow
• Non-attendance without notice is not refundable.

If we cancel

We may cancel or reschedule a date if too few delegates register, or for reasons outside our control. If that happens you may transfer to another date or take a full refund. We are not liable for travel, accommodation or other costs you incurred.

Attendance

• Where a module is run at a packhouse or other working site, delegates must follow that site's hygiene, safety and protective-clothing rules.
• We may ask a delegate to leave if their behaviour makes the session unworkable or unsafe. No refund is due in that case.
• Sessions run to the published times. Delegates arriving substantially late may not be able to join, particularly for practical work.

Certificates

A certificate of attendance is issued for modules that list one under "What is included". It records attendance, not competence, and SURE Academy is not an accredited training provider.·to follow

Materials

Course materials remain ours. Delegates may use them in their own work but may not reproduce them for commercial training or distribute them outside their organisation.

On-site training

In-house sessions at your own premises are quoted separately, and the terms of that quotation take precedence over this page where they differ.

Governing law

These terms are governed by the law of the Republic of South Africa.